Quantitative Methods Case Study

Case Title:

Doughnut Bakers

Abstract:
This case study helps in understanding probability, waiting line and analysis of variance. Doughnut Bakers, a famous bakery in the heart of the city, was falling short of customer expectations after the change in management. As a consequence, the revisiting customer ratio that was around 90%under old management reduced drastically negatively effecting revenues. To know the problems accurately, the management hires a consultant for advice, who collects data for analysis from his observations as well as from the store managers and staff.

Pedagogical Objectives:

• Probability, waiting line and analysis of variance.

Keywords : Analysis of Variance, Quantitative Techniques, ANOVA, Statistical Analysis, Hypothesis Testing, Probability, Waiting Line, Decision Making

Contents:

• Introduction
• Questions for Discussion
• Exhibits